SHIPPING & RETURNS
Shipping Policy
Thank you for shopping with [starlimi.com]. Please review our shipping policy below to understand how and when your order will be delivered.
Must of the Items includes free shipping.
Order Processing Time
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Orders are processed within [1–3 business days], excluding weekends and holidays.
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Once your order is processed, you will receive a confirmation email with tracking information (if applicable).
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Processing time does not include shipping transit time.
Shipping Rates & Delivery Estimates
Shipping rates and delivery estimates are calculated at checkout based on:
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Shipping method selected
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Destination
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Package size and weight
Delivery times are estimates only and are not guaranteed.
Domestic Shipping
We currently ship within [United States / list countries or regions].
Estimated delivery times:
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Standard Shipping: [3-7 business days]
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Expedited Shipping: [1-3 business days] (if available)
International Shipping (If Applicable)
International shipping times vary by destination and customs processing.
Please note:
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Customers are responsible for customs duties, taxes, and import fees
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We are not responsible for delays caused by customs clearance
Digital Products
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Digital products are delivered electronically via email or download link
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Delivery typically occurs immediately or within [24 hours] of purchase
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No physical shipping is involved
If you do not receive your digital product, please contact us within [7 days] of purchase.
Wedding Dresses & Custom-Made Items
Wedding dresses and custom-made items are produced specifically for each customer and therefore require additional time.
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Production time: [2-14 days] depending on customization
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Shipping begins after production is complete
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Delivery timelines may vary due to the handcrafted nature of these items
Please note:
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Production and shipping timelines are estimates
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Delays caused by material availability, customization requests, or high demand may occur
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Customers are responsible for ensuring correct sizing and customization details at checkout
Mattresses
Due to the size and nature of mattresses:
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Mattresses may ship via freight or specialized carriers
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Delivery may require additional scheduling or signature upon delivery
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Transit times may be longer than standard packages
Please inspect mattresses upon delivery and report any visible damage within [48 hours].
Shipping Delays
We are not responsible for delays caused by:
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Carrier issues
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Weather conditions
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Customs delays
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Incorrect or incomplete shipping addresses
Incorrect Shipping Information
Please ensure all shipping details are correct at checkout. We are not responsible for:
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Orders shipped to incorrect addresses provided by the customer
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Packages marked as delivered by the carrier
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If you notice the address entered is incorrect please cancel the order or reach out to Customer Service Department
Additional shipping fees may apply for reshipment.
Lost or Stolen Packages
Once an order is handed over to the carrier, responsibility for delivery lies with the carrier.
If your package is lost or stolen:
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Contact the carrier directly using your tracking number
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If assistance is needed, contact us and we will help where possible
Contact Us
For questions about shipping or order status, contact us at:
Email: [Support@starlimi.com]
Business Name: [Star Unlimited]
Effective Date: [12/01/2025]
Return Policy
We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.
Returns
Time constraints on products differs. Typically You have [15] days from the date of delivery to request a return and refund [30] days in the Christmas season.
To be eligible for a refund:
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The item must be unused, unworn, and in the same condition you received it
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The item must be in its original packaging
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Refund, or Store Credit can be issue
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All refunds will be return to the Original form of purchase. except Gift Card.
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Returns purchased from a Gift Card will issue as store Credit to individuals accounts
Certain items are non-returnable, including:
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Gift cards
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Downloadable/digital products
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Final sale or clearance items
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Beauty care machines (hygienic reasons)
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Personal care or intimate items (for hygiene reasons)
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Mattress (FCC, hygienic reasons)
Products:
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Electronics Items (7 days)
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Wedding Dresses (Cannot be returned without reason)
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Customized items are non-returnable and Non-refundable
Digital Products
Due to the nature of digital goods, all digital products are non-refundable and non-returnable once delivered or downloaded.
If you experience issues accessing or receiving your digital product, please contact us within [7 days] of purchase, and we will assist you promptly.
Wedding Dresses & Custom-Made Items
Wedding dresses and other custom-made or made-to-order items require additional time and care. Because these items are customized specifically for each customer, the following policies apply:
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Custom wedding dresses are final sale and not eligible for returns or refunds, except in cases of manufacturing defects or errors on our part.
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Production and delivery times may be longer than standard items due to customization.
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Minor variations in color, fabric texture, or detailing are not considered defects.
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Customers are responsible for reviewing size charts, customization details, and order confirmations carefully before placing an order.
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Additionally, Proper reasoning for return will be given consideration before items approve for return.
We apologize in advance for any issue this may cause, Please reach out to Customer Department for sizing issues.
If your custom item arrives with a confirmed defect or does not match the approved order details, please contact us within [7 days] of delivery with photos and your order number.
How to Start a Return
To initiate a return, contact us at [support@starlimi.com] with your order number and reason for return.
Do not send items back without contacting us first.
Return shipping costs are:
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Paid by the retailer
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Non-refundable, unless required by law
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within [7] days of delivery. Include photos so we can resolve the issue quickly.
Refunds
Once we receive and inspect your return:
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We’ll notify you of approval or rejection
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Approved refunds will be processed to your original payment method within [5–10] business days
Please note:
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Original shipping charges are non-refundable
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Banks or credit card companies may take additional time to post the refund
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [support@email.com].
Late or Missing Refunds
If you haven’t received your refund:
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Contact our Customer Service Department at Support@starlimi.com
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SupportCheck your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still haven’t received your refund, please contact us.
Contact Us
For questions about returns or refunds, contact us at:
Email: [support@Starlimi.com]
Business Name: [Stars Unlimited]
Effective Date: [01/21/2026]