• Ordered Products are given a 4 hour order window before process.

• Most customers can expect their Item's within 3-7 with the exception of wedding Products.

• Wedding products typically take longer to process due to its sensitivity, customers can expect wedding items within 7-15 business days.

Shipping information is updated periodically and won't differ much from our original stance.

Product Information

Our products are made with the customers in mind. They are made from the highest quality. Our product are made and selected with intent, we try to weed-out fast-fashion. Nonetheless, some might fall through the cracks but that is not our intent.

Thanks for your continued support.

RETURN POLICY

Some items are non returnable due to hygienic reasons.

Non-returnable items include:

• Gift cards

• Final sale or clearance items

• Used Hair Products

• Personal care or intimate items (for hygiene reasons)

• Uesd items

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Digital Products

Due to the nature of digital goods, all digital products are non-refundable and non-returnable once delivered or downloaded.

If you experience issues accessing or receiving your digital product, please contact us within [7 days] of purchase, and we will assist you promptly.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within [7] days of delivery. Include photos so we can resolve the issue quickly.

30-Day Return Policy

We want you to be happy with your purchase. If you're not completely satisfied, you may return eligible items within 30 days of the delivery date.

Return Requirements:

• Items must be unused, unworn, and in their original condition.

• All original tags and packaging must be included.

• Proof of purchase is required.

Non-Returnable Items:

• Final sale or clearance items.

• Used undergarments

• Gift cards.

• Items that have been worn, washed, altered, or damaged after delivery.

Refunds: Once we receive and inspect your return, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Return Shipping: Contact StarliMi customer service if you are unsure about the return policy or need to return a purchased item.

Customer are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

If you received a damaged or incorrect item, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

For any questions about returns, please contact our customer support team.